Privacy Policy
Last updated: April 27, 2026
1. Information We Collect
We collect information you provide directly to us, such as when you create an account, subscribe to our service, contact us, or otherwise communicate with us.
- [x] Name and email address
- [x] Account credentials (hashed password)
- [x] Billing information (processed by payment provider)
- [x] API usage data and request logs
2. How We Use Your Information
We use the information we collect to:
- > Provide, maintain, and improve our services
- > Process transactions and send related information
- > Send you technical notices and support messages
- > Respond to your comments and questions
- > Monitor and analyze trends, usage, and activities
- > Detect, investigate, and prevent fraudulent transactions
3. Data Storage & Security
We implement industry-standard security measures to protect your personal information. Your data is stored on secure servers with encryption at rest and in transit. API keys are hashed and never stored in plaintext.
4. API Usage Data
When you use our API, we collect and store request metadata including endpoints accessed, timestamps, and response status codes. This data is used for rate limiting, abuse prevention, and service improvement. We do not sell or share this data with third parties.
5. Cookies
We use cookies and similar tracking technologies to track activity on our service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
6. Third-Party Services
We use the following third-party services that may collect your personal information:
All subscription payments are processed by Paddle.com. Paddle collects and stores your billing information (name, email, payment method) in accordance with their Privacy Policy. We do not store your credit card details — Paddle handles all payment data securely.
We load fonts from Google Fonts. When you visit our site, your IP address may be transmitted to Google's servers. See Google's Privacy Policy.
We may employ additional third-party companies to facilitate our service, perform service-related activities, or assist us in analyzing how our service is used. These third parties have access to your personal information only to perform tasks on our behalf and are obligated not to disclose or use it for any other purpose.
7. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this privacy policy. Upon account deletion, we will remove or anonymize your personal information within 30 days, except where retention is required by law.
8. Your Rights
You have the right to access, update, or delete your personal information at any time. You can do this through your account settings or by contacting us directly. You also have the right to opt out of marketing communications.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us at support@kainexpro.com.